iSurgery: Useful Information to Help You

Benefits
Benefits Payments If you think a decision about your benefits is wrong, you can ask the office that made the decision to explain it. You can also ask to get the decision reconsidered and, if you're still unhappy, you can appeal against the decision to an independent tribunal. If you disagree...

The Child Support Agency (CSA)
If you're using the Child Support Agency (CSA) to arrange child maintenance and you want to complain about any aspect of the service, you should contact the CSA and explain the problem. The CSA should respond to you within 15 working days. The contact details for the office dealing with your case ...

Consumer Affairs
Consumer Affairs, including telephone problems As an MP, Edward has no influence over the conduct of individual companies towards their customers. However the Citizens Advice Bureau(CAB) can advise people about how to make a complaint about poor service or faulty goods and how to threaten ...

Court
Edward has no influence over legal disputes and cannot get involved in them owing to the strict separation of the judiciary from the legislature. He has no power to overturn convictions or court rulings. If you are dissatisfied with how the courts handled your case, or were mistreated by a me...

Data Protection
If you think an organisation has false information about you, or is using it in a way you disapprove of, or you have not been able to access information held by, or relating to, a public body, you can make a complaint. Under the Data Protection Act, those who collect and use personal inform...

Healthcare
The NHS Since 2009, there has been a simple two-stage process for complaints about NHS services. Local Resolution If you wish to make a complaint about an NHS organisation (for example, your GP, your dentist, or a hospital service), you should contact them directly first. Every NHS organisation ...

Schools: admissions, exclusions and complaints
School admissions If your child has not been offered a place at the school you applied for and you want to challenge the decision, the first thing you can do is to make an appeal to an independent appeal panel. How do I appeal? You will need to contact the admissions authority of the ...

Transport: Air Travel, Buses and Coaches, Trains
Air Travel If an airline, airport or tour operator has ruined your travel arrangements, your baggage has been lost or you have been 'bumped' off your flight, you can make a complaint. How can you complain? Try to speak to someone on the spot. They might be able to sort out your problem st...

Freedom of Information
The Freedom of Information Act(FOIA) gives you the right to obtain information held by public authorities unless there are good reasons to keep it confidential. The public authority must tell the applicant whether it holds the information, and must normally supply it within 20 working days,...

Government Departments and Agencies
If you have suffered because of poor administration by a government department or public body, or have been denied access to official information, you can make a complaint. Who can you complain to? Get in touch with the government department you are dissatisfied with. They will have their ...

Honours System
The honours system recognises people of outstanding merit, and those who have committed themselves to service to the nation. It's been around for centuries, but it was a closed system for many years. Only since 1993 has everybody been free to nominate. Who can be nominated? Anyone can be ...

The Police
If you feel you have been treated inappropriately by the police or if you have concern about police conduct, you can make a complaint in two ways. Complaining to the Police You can make a complaint by calling or visiting your local police station, and explaining that you would like to raise a comp...

Tax
Tax Problems If you have a tax problem and you are an employee, you may be able to get help about your tax code or PAYE from your employer. For other tax issues, your first point of call should be the HM Revenue & Customs website, which contains detailed information and contact informa...

UKBA
The UKBA says it takes complaints seriously. Its aim is to resolve complaints as quickly as possible, and to take steps to put things right when they have gone wrong. If I make a complaint, will it affect my application to the UK Border Agency? No. You have a right to comment or complain. UK...

Waste and Recycling
Refuse collection and waste recycling services are provided in Crewe and Nantwich by Cheshire East Council. You can find out when your next collection day is, where your nearest recycling bank is or request a replacement bin by contacting the council: By phone: 0300 123 5011Online: http://www.ches...

Legal advice and Lawyers
A Member of Parliament if prevented from giving legal advice by Parliamentary regulations. However, you may be able to use the Community Legal Advice Service (CLA), which is a free and confidential advice service in England and Wales, paid for by legal aid. You can contact them as follows; ...

Postal Service and Royal Mail
Royal Mail and Post Office Limited became sister companies on 1 April 2012. If you have a complaint about Royal Mail, please contact the company direct: by telephone:08457 740 740 (textphone 0846000606) via its website: http://www.royalmail.com/customer-service by ...

Press
If you are concerned that there has been a specific and serious injustice, inaccuracy, or breach of accepted standards in the media, you can make a complaint. The Press Complaints Commission is an independent body, which has been set up to examine complaints about the editorial content of UK ...

Pensions
Problems with Pensions The Pensions Ombudsman (PO) investigates complaints and disputes about the way pension schemes are run. Complaints about the sales and marketing of pension schemes are dealt with by the Financial Ombudsman Service. Concerns about the state pension are also dealt with by...

Water
To report an emergency with your water or wastewater supply please ring 0845 746 2200 24 hours a day Report a leak in the road or public footpath telephone: 0800 330 033 If you are unhappy about the service you have received from your water company, you should complain directly to them. ...


Fill out my online form.

Department for Education

If you would like to contact Edward in his capacity as Minister for Children & Families, please visit the DfE website or write to him at Sanctuary Buildings, 20 Great Smith Street, London SW1P 3BT. Alternatively please call the Department on 0370 000 2288

Surgeries & Events

25/01/2013 - Crewe Surgery
Surgery will be held from 10:00am until 12:00 noon at 30 Victoria Street. If you would like an appointment please call ...

01/02/2013 - Crewe Surgery
Surgery will be held from 10:00am until 12:00 noon at 30 Victoria Street. If you would like an appointment please call ...